7 August 2026
IT Support Technician
The IT Support Technician role at Colwyn Bay Enterprises is a dynamic position perfectly suited for a driven professional in the Technology industry. Based in Colwyn Bay, Conwy, you will balance strategic planning with essential daily operational tasks. We expect high standards of quality and a strong commitment to our core values. You will identify industry trends, solve complex problems, and implement innovative solutions to drive our success. We provide excellent resources and professional development to support your ongoing growth. You will be a vital part of our team, directly impacting our long-term trajectory and contributing to the North Wales economy.
Job Overview
Welcome to Colwyn Bay Enterprises in Colwyn Bay, Conwy. As our new IT Support Technician, you will play a crucial role in our Technology operations. North Wales offers a stunning backdrop for this exciting career opportunity. We pride ourselves on our community focus and commitment to excellence. You will collaborate with talented professionals to achieve our strategic goals. If you are passionate about the Technology sector and eager to make a difference in a supportive, forward-thinking environment, this role offers a truly rewarding path. Join us to develop your skills and enjoy an exceptional work-life balance in this beautiful, vibrant region.
Responsibilities
- Provide prompt 1st and 2nd line technical support to end-users via phone, email, and in person.
- Diagnose and resolve hardware, software, and basic network connectivity issues.
- Install, configure, and maintain computer systems, laptops, and peripheral equipment.
- Manage user accounts, permissions, and active directory updates securely.
- Document all support requests, resolutions, and system changes in the IT service desk system.
Requirements
- Recognized IT qualification such as CompTIA A+, Network+, or equivalent practical experience.
- 1-2 years of proven experience in an IT helpdesk or technical support role.
- Strong working knowledge of Windows operating systems, Office 365, and Active Directory.
- Excellent analytical and troubleshooting skills to resolve hardware and software faults.
- A patient, customer-centric approach with the ability to explain technical issues to non-technical users.