Telephone Voice & Active Listening Skill

Service Description

How a person sounds and their tone of voice influences whether someone has a positive or a negative experience with a company and its brand. It can make or break a relationship with an existing or potential customer who needs to feel that the person they are speaking to has empathy with them. The course is aimed at: - Anyone who uses the telephone at work for generating sales, delivering customer service or providing information - Contact centre agents as part of their induction process or CDP - Receptionists - Telesales teams