Customer Service Skills

Service Description

This practical course takes learners through a fascinating journey which ends with them being more aware of themselves and others when delivering customer service. What is expected of them by their managers and by the people they are serving? Learners will know how to improve their body language, voice and listening skills through an innovative mix of theory and practical exercises. The full days training covers: - Why team members must think like a customer - Being aware of audience. Who exactly is being served? - How body language can make them appear approachable and helpful…or not - How tone of voice can make people feel at ease and how it can improve customer service - The importance of listening - How to feel more confident about approaching customers - How to deal with complaining customers